Check in wait was about 15 min with only one person and two staff assisting. We were tired and ready to take a shower when we noticed no towels were on the bath. I call the reception on my personal phone because the room phone was disconnected and they took time to answer to inform them I need towels. I waited like 25 minutes and no towels came in then decided to go to the front desk and I found the receptionist chatting with the 2nd shift receptionist and not attending the phone. He gave me the towels and ask if no towels were left in the room to report it. Hotel manager needs to pay more attention to this details and train staff on how to provide better costumer services.
Casas
เมษายน 2568
The hotel's location was satisfactory due to the diverse culinary options provided by the neighboring restaurants. The 24-hour pharmacy conveniently situated adjacent to the hotel proved particularly useful when we required toothpaste at an inopportune hour. I experienced a sense of security both within the hotel and its environs. Recommendation: When exiting the hotel, travel a short distance and visit the establishment known as "Menuderia." The establishment offers a commendable culinary experience, particularly their menudo, and provides complimentary refills. On the menudo
Estrada
สิงหาคม 2567
The breakfast was excellent - surprisingly great. I thought it was going to be a cup of coffee and a donut. I was surprised. Actually, my family stayed there once before and convinced me to book it again. Yes, I would definitely stay there again.
Carlos
กรกฎาคม 2566
Close to shopping
Maria
กรกฎาคม 2567
The place is really nice and taken care the free breakfast is really good for a hotel breakfast 😋 the offer complimentary ride to airport which was nice..would definitely stay again
Victor
สิงหาคม 2567
We are always welcome to our stay at the Sleep Inn in Tijuana, staff members are so professional and respectful to us, and always willing to help!
Horacio
กรกฎาคม 2567
Very convenient and easy to get too,security watching the cars.the room was very clean and tidy and the plus was you have an actual buffet style complimentary breakfast.i couldn’t ask for anything else especially for the price.
Kimberly
เมษายน 2568
The location was convenient.
Maria
กันยายน 2567
Close to the airport, not the best luxury hotel but does the job of your looking to get some rest and shower quick! It’s pretty decently clean and very quite. Staff is also very nice!
Evelia
มีนาคม 2568
All the staffs are very helpful and welcoming
Muyang
ตุลาคม 2567